Evergreen Entertainment

[blackrat]

Evergreen Entertainment, is the company that owns westridge mall movie theaters.


Feb 22, 2010 11:07 pm US/Central Woman Gets Profane E-Mail From Theater Co.'s VP Reporting
Reg Chapman ST. CROIX FALLS, Wis. (WCCO) ―
St. Croix Falls Cinema in St. Croix Falls, Wis. The theater is owned by Evergreen Entertainment.
CBS






When a Minnesota woman complained about her experience at a movie theater in St. Croix Falls, Wis., the response she got stunned her.

An e-mail from the vice president of the company that owns the theater started with an expletive and didn't let up.

Sarah Kohl-Leif and her husband had problems from the start of their night. The theater only accepts cash or checks, no debit or credit cards, and the ATM in the lobby was out of cash.

Her friend Kathy Garrison and her husband lent them the money to get in.

"Five minutes into it, a staff member came in and announced that there were eight people that were not supposed to be in that movie," said Kohl-Leif.

Kohl Leif says for close to 20 minutes, theater staff used flashlights to check ticket stubs.

She was so upset she wrote an e-mail to the company that owns the theater, Evergreen Entertainment.

"Explaining the situation with the ATM not working, not accepting check cards," said Kohl-Leif. "I also mentioned the interruptions in the movie."

She ended the e-mail saying she planned to take her business elsewhere, to a theater in White Bear Lake. Thirty minutes later, she got a response from the company's vice president, Steven Payne.

"Sarah, drive to White Bear Lake and also go *&*% yourself," Kohl-Leif read from the e-mail.

"This e-mail is an absolute joke. We don't care to have a customer like you," she continued.

Eighteen hours later, another response from Payne.

Payne wrote "I sincerely apologize for my inappropriate response to your e-mail yesterday. As vice president I should never have reacted that way, no matter how I felt about your e-mail."

"I think it's not sincere. I think his first response shows more of his personality than his PR response," said Kohl-Leif.

Kohl Leif said she wants Payne fired.

Payne didn't want to talk to WCCO Reporter Reg Chapman Monday. When Chapman went to the theater, the manager asked him to leave.

http://wcco.com/entertainment/theater.e....12386.html

[scotty2hotty]

Unfortunately, thats about what one expects to hear from higher ups in companies. I know a store manager who told his employees (who were left speechless) that if you want to work for losers, go to #mart 'cause thats where the losers are. That might be what he thinks but I like the people at #mart, and they are a hell of a lot nicer than some of the pricks at his store, and their manager wasn't picked up for DWI 2 months after he moved to town either.